Skypoker Privacy Policy
Skypoker operates under a UK Gambling Commission licence, which means the data it collects and how it protects that data are matters of regulatory obligation, not optional goodwill. This independent review explains what personal information Skypoker gathers, how it is used, and what rights players in the United Kingdom hold over it — so the real value of an account is never offset by unknown data practices.
Information We Collect
Skypoker collects the personal data required to run a licensed real-money poker account in the United Kingdom. The information falls into clearly defined categories set by its operator, Bonne Terre Gaming Limited, part of Sky Betting & Gaming and The Stars Group, wholly owned by Flutter Entertainment Plc.
Personal data categories
- Identity data: full name, date of birth (players must be 18 or over) and residential address.
- Verification documents: one unexpired photo ID — Passport, Driving Licence, Passport Card or National ID (accepted in JPEG, JPG or PNG only, with PDFs and screenshots rejected for photo ID), plus Proof of Address such as a utility bill or bank statement less than 6 months old. Alternatives accepted include a Credit Card Statement, Council Tax Bill, HMRC Statement, Tenancy Agreement and several other dated documents.
- Contact data: email address and telephone number.
- Financial data: details linked to the payment method used, whether Pay by Bank, a Visa or Mastercard debit card, Apple Pay or Revolut Pay. Card and bank details are processed for deposits and withdrawals; card numbers are not stored in plain form.
- Gameplay and transaction data: cash game and tournament history on the Playtech iPoker Network software, deposits, withdrawals and bonus activity such as the £50 tournament ticket welcome offer.
- Technical data: IP address, device and browser information, and login records used for security and fraud prevention.
Collection methods
Data is collected directly at registration, during identity verification before the first withdrawal, and automatically through account activity. Only one account per person is permitted, and the operator cross-checks registrations to enforce that rule. Verification documents are usually reviewed within 4 hours, although review can take up to 24 hours, with document checks staffed between 7am and 2am.
How We Use Your Data
Skypoker uses player data for three core purposes: providing the poker service, sending marketing communications where consent exists, and meeting legal and regulatory duties under its UK Gambling Commission licence (number 065519) and its Gibraltar Remote Gambling Licence (No. 156).
Service provision
Account data powers deposits via Pay by Bank, debit cards, Apple Pay and Revolut Pay, and withdrawals — Pay by Bank payouts appear in the bank immediately, instant card withdrawals arrive within 1-4 hours, and standard card withdrawals take 2-5 working days. Gameplay data settles cash games, multi-table tournaments and sit & go’s correctly and credits promotions, including the £10 in tournament tickets (2x £2.20 and 2x £3.30) issued on account creation and the further £40 (4x £11) credited after depositing and staking £10 at the cash tables.
Marketing communications
Where a player has opted in, Skypoker uses contact details to send offers, tournament announcements and product news. Marketing preferences can be changed in the account settings at any time, and every marketing email carries an unsubscribe route. Opting out of marketing has no effect on service messages, such as withdrawal confirmations or verification requests.
Legal obligations
As a UKGC-licensed operator, Skypoker must verify age and identity, screen for fraud and money laundering, enforce the one-account rule, and apply safer gambling controls — deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP. Data may be shared with the Gambling Commission, HM Government of Gibraltar, dispute body IBAS, and payment providers where the law or licence conditions require it.
Data Protection and Security
Skypoker protects player data through a combination of encryption, access controls and defined retention schedules, as expected of an operator regulated by the UK Gambling Commission since its launch in 2007 and now running on Playtech’s iPoker Network infrastructure.
Security measures
- Encrypted connections between the player’s device or app and Skypoker’s servers protect login credentials and payment data in transit.
- Restricted internal access: personal and financial data is accessible only to staff who need it for verification, payments or compliance work.
- Fraud and account monitoring: automated checks flag duplicate accounts, unusual login patterns and suspicious transactions.
- Regulated payment processing: deposits and withdrawals run through recognised UK rails — Pay by Bank, debit cards, Apple Pay and Revolut Pay — rather than unvetted intermediaries.
Data retention periods
Skypoker retains personal data only for as long as the account is active plus the period required by gambling, tax and anti-money laundering law. Verification documents, transaction records and gameplay logs are kept for the statutory retention window after account closure, then deleted or anonymised. Players who close an account should be aware that certain records cannot be erased immediately because UKGC-licensed operators are legally obliged to keep them.
Your Rights
Under UK data protection law, every Skypoker player in the United Kingdom holds enforceable rights over their personal data, and the operator must respond to requests within the statutory timeframe.
Access and correction
Players may request a copy of the personal data Skypoker holds about them and ask for inaccurate details — a changed address, for example — to be corrected. Much of this, such as contact details and marketing preferences, can be updated directly in the account settings without contacting support.
Deletion requests
A player can request deletion of their data once the account is closed. Skypoker will erase what it can, but records tied to licence obligations — transaction histories, verification files and self-exclusion entries via GAMSTOP — must be retained for the legally required period and cannot be deleted early. Deletion rights therefore apply in full only to data held beyond those obligations.
Contact information
Privacy questions and data requests can be raised through Skypoker’s live chat or email support. If a dispute over data handling cannot be resolved with the operator directly, players may escalate to the UK Information Commissioner’s Office, and gambling-related disputes can go to IBAS, the alternative dispute resolution body required under the UKGC licence. Related reading on this site: Skypoker terms and conditions and Skypoker responsible gambling.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Skypoker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the Gambling Commission of Great Britain under licence number 065519, and additionally licensed by HM Government of Gibraltar. Players must be 18 or over, and only one account per person is permitted under the licence conditions.
How do I create a Skypoker account?
Registration asks for name, date of birth, address and contact details. New customers receive £10 in tournament tickets (2x £2.20 and 2x £3.30) simply for creating an account. Identity verification with photo ID and proof of address must be completed before the first withdrawal, usually reviewed within 4 hours.
What payment methods does Skypoker support in United Kingdom?
Skypoker accepts Pay by Bank, Visa and Mastercard debit cards, Apple Pay and Revolut Pay. PayPal and Google Pay are no longer accepted. Pay by Bank withdrawals arrive immediately, instant card withdrawals take 1-4 hours, standard card withdrawals take 2-5 working days, and Revolut Pay withdrawals are usually instant with no minimum.
How do I claim the Skypoker welcome bonus?
No promo code is needed. Creating an account credits £10 in tournament tickets, valid for 30 days. Depositing at least £10 and staking £10 at the cash game tables unlocks a further £40 (4x £11), credited within 72 hours, with no playthrough requirement on the no-deposit tickets.
The numbers behind the Skypoker offer are unusually clean: tickets before any deposit, the rest for a £10 stake, and no wagering attached. Read the bonus breakdown and claim it here.